How can we help?

Installing the Android beta

The beta is not on Google Play yet, so it installs from this site:

• On your Android phone, tap Download the beta and open the file.
• Your phone will ask to allow installs from your browser. Tap Settings, allow it, then go back and tap Install.
• To update later, download it again from the same button. Your progress is kept.

Moving to a new phone

There is no account, so progress travels with your phone's backup rather than a login. On Android it comes across with your Google backup, or when you copy your data to the new phone during setup. Progress in a browser stays in that browser, and it does not move between the web game and the apps.

I can't hear the Arabic

Pronunciation uses your device's built-in voices, so an Arabic voice needs to be installed. The exact menu names vary by device:

• Android: Settings → System → Languages → Text-to-speech output. Choose your speech engine's settings, then install the Arabic voice data.
• iPhone and iPad: Settings → Accessibility → Spoken Content → Voices → Arabic.
• Browser: most browsers use the voices of the device they run on, so the steps above apply there too.

Reminders aren't arriving

• Check that notifications are allowed for Word Souq in your phone's settings.
• On some Android phones, battery saving holds reminders back. Set Word Souq's battery use to Unrestricted.
• Reminders are part of the apps. The web game does not send them.

Starting over

Open the game's settings and choose Reset progress. It erases every word's history, your XP and your streak on that device, and cannot be undone.

More

See the FAQ for how the game works, and the privacy policy for what happens to your information.

Send us a message

We reply by email, usually within a few days. It helps to say which device you are on (for example “Android, Pixel 8” or “Safari on iPhone”) and what you were doing when it went wrong.